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At BetCollect, we want to ensure that our players have a safe and enjoyable experience on our platform. We understand the importance of responsible gaming habits and are committed to providing tools and resources to help you manage your gambling activity.
Self-Exclusion
If you feel that your gaming is becoming problematic or you want to take a break from playing, you can self-exclude yourself from our platform for a minimum period of 7 days up to 6 months. To do this, please contact our customer support team through live chat or email.
Deposit Limits
You can set a deposit limit on your account to control the amount of money you can spend on gaming. This limit will prevent you from exceeding it for a specified period. You can adjust your deposit limits at any time by contacting our support team.
Time-Outs
If you need a break from gaming, you can take a time-out from playing for 7 days to 3 months. During this time, you will not be able to access your account or make any deposits.
Reality Check and Session Reminders
To help you stay in control of your gaming activity, we offer reality checks that remind you how long you have been playing and how much money you have spent. You can also set session reminders to alert you when it's time to take a break.
Links to Support Organizations
We encourage all players who may be experiencing problems with their gambling habits to seek help from reputable organizations, such as:
These organizations offer confidential support and advice to help you manage your gaming activity.
Responsible Gaming Tools
To help you stay in control of your gaming activity, we provide the following tools:
We also recommend that you review our General Terms and Conditions to ensure you understand how our platform works.
If You Need Help
If you feel that you have a problem with your gaming habits, please don't hesitate to contact us through live chat or email. We are here to help and want to support you in managing your gaming activity.
